Slomins Oil Delivery

The Delivery Failure

Within the last few days, as temperatures in Vernon plummeted toward 0°F, Slomins Oil Delivery failed to fulfill a critical heating oil delivery in a timely manner. Despite the extreme weather advisory and my standing order, no delivery arrived when the tank gage was showing in the reserve area . This could mean that in these extreme temperatures the tank could be nearly emptied and sludge could get into the line damaging the boiler .

This was not a minor delay; it was a total abandonment of service during the most dangerous cold snap of the season. A home cannot function at near-zero temperatures without fuel, yet my tank was allowed to run close to empty due to their logistical incompetence. Because of consistent extreme temperatures prior to this issue, and since I am on automatic delivery, this was a clearly negligent breach of contract, because under an automatic delivery agreement I should not even have to worry about my tank being emptied.

Customer Service Negligence

When I reached out for help as the house grew colder, the response from Slomins Oil Delivery was entirely unhelpful. Rather than prioritizing an emergency delivery or providing a concrete timeline, the staff offered:

• No accountability for the missed window.
• Vague, unfulfilled promises like "checking with dispatch." or you should get a delivery within a few days. Basically each representative and even so called supervisors parroted the same script over and over again.
• A complete lack of urgency regarding the safety of my household.

Customer service exists to solve problems; in this instance, they only added to the frustration by providing zero actionable support while I sat in a freezing home.